Four months before any action is taken. This is what it is with Najib's "Rakyat diutamakan" slogan.

Since September 1, 2010, the complaint was raised to Aduan@JKR.gov.my about this area. We started highlighting the streetlights. Subsequently, on investigation, I found that the drains were all clogged. This section of Jalan Kepong under the KTM Bridge is also where frequent flash floods take place.

The email dated Sept 1, 2010 was copied to Tan Sri Sidek, the arrogant Federal Chief Secretary who was recently involved in the controversial appointment of Khusnin as State Secretary. Even the Chief of Public Complaints Bureau, Datuk Dr Tam Heng Wah, was copied.

JKR asked various departments and government agencies to confirm whether the area comes under their jurisdiction. This looked like the left hand not knowing what the right hand is doing. Nothing happened after 2 weeks. Streetlights were still not lit up. I copied najib@pmo.gov.my, urging him to keep his promises. None of his staff replied.

I went to check out the place myself and provided pictures to the team, including Najib, Sidek and Tam, three very senior people in the Najib administration. Sin Chew reporter also highlighted this in Sin Chew Metro a few days later. Still nothing happened. I started copying Dr Tan Seng Giaw, the MP of Kepong, urging him to also raise this issue with the relevant authorities.

A DBKL engineer who came to investigate asked all sorts of questions, but stopped short of solving the streetlight issue. She did not even talk about the drains or the road condition, or whether flash flood occurs here often.

Subsequently, my neighbour, Jenny and I also brought Sinar Harian reporter to highlight this issue. On 8 October, I wrote to Najib / Federal Chief Secretary/ Chief of Public Complaints Bureau and copied the others including Datuk Bandar of DBKL, a number of JKR engineers and probably heads of departments and government agencies.

From: Stephen Ng [mailto:ejng@pc.jaring.my]
Sent: Friday, 8 October, 2010 1:10 PM
To: 'Aduan JKR '
Cc: 'callcentre@dbkl.gov.my'; 'dbkl@dbkl.gov.my'; 'zulhadi@dbkl.gov.my'; 'Abdul Hamid Md Daud'; 'Ahmad Azlan Ahmad'; 'Muhd Asyikun Ilahi Ismail'; 'Jurutera Daerah Gombak'; 'Mazlan Mohamad'; 'Judin Abdul Karim, Dato' Sri Prof. Ir. Dr.'; 'Mat Nasir Kari'; 'Samsudin Bakar'; 'Ahmad Zaidi Mat Said'; 'Zulakmal Hj. Sufian, Ir.'; 'tam@pcb.gov.my'; 'Tan Sri Mohd Sidek b. Hassan'; 'aduan@sel.jkr.gov.my'; 'asyikun@yahoo.com'; DBKL - Datuk Bandar (datukbandar@dbkl.gov.my); YB Dr Tan Seng Giaw (senggiaw@gmail.com)
Subject: RE: 9/1/2010 10:44 PM Permohonan untuk Lampu Jalan Dari simpang Jalan Kepong ke Lebuhraya Selayang-Kepong/ MRR2 dan Jalan dari FRIM ke Selayang

Dato’ Sri Najib/ Tan Sri KSN/Datuk Dr Tam,

Walaupun banyak silap dalam lapuran ini, namum perkara yang sama dilapurkan di sini masih belum dibereskan.

Di mananya Rakyat Diutamakan?

http://malaysianwatchdog.blogspot.com/2010/10/pengguna-mengeluh-infrastruktur-terabai_07.html

http://www.sinarharian.com.my/selangor/content/story8264886.asp

By 20 October, still nothing happened! I was already very pissed off with Najib for shouting, "Rakyat diutamakan, pencapaian didahulukan." Over the next few months, after numerous follow up, we saw some contractors clearing the drains. Instead of installing rail guards for the road going up into Taman Punchak Desa, the road was cordoned for no obvious reasons. The road was not repaired, until 23 January 2011 - nearly four months after the complaint was raised and twice highlighted in the print media! Each time I had to follow up again, the temperature went up. Although I could still laugh over it with friends, we know this is how bad our civil service has gone, a reflection of the arrogant and inconsiderate Federal Chief Secretary, Tan Sri Mohd Sidek. A year ago, he gave us his email in an interview article in The Star. He was responding to some emails, although short replies with no commitment to solve issues raised. Now, he doesn't even respond to any emails! Neither does his people bother to solve issues raised by the people!

The next time you hear or read this slogan, "Rakyat diutamakan!", think of this BAD EXPERIENCE that you have with the potholes, clogged drains, uncollected rubbish, Harga BARANG NAIK (=BN, I am fed up!), and so on! The moment you hear that husband of Rosmah shouting "Rakyat diutamakan", think of that TV3 footage on 25 January 2011 showing some MCA people tearing a PKR material and being applauded. I was watching it, with a non-PKR, non-PAS Malay friend of mine who is also pissed off with the current politics of BN. The moment your car hit the potholes left behind by Syabas or IWK, tell Najib to stop bullshitting around with his slogan. The RAKYAT is disappointed with the amount of money spent on APCO (some RM77 million) when the RAKYAT in Malaysia are still living in a slum. When you drive along the posh neighbourhood of Mont Kiara, do not be surprised that it is the same slum road that runs through the neglected township of Segambut Dalam, a reflection of City Hall's failure to supervise the contractors there.

This is my email to Najib@pmo.gov.my on December 23, 2010. Still no response until January 23. Even when the road was repaired, it was done during lunch hours -- and it created a huge traffic jam all the way to Sri Damansara. Four months to plan the work, and they chose the peak hour to do it! I just couldn't believe what I saw. I am putting here on record that this is just a temporary solution without taking into consideration the amount of water accumulated here during a brief downpour and the ability of the drains to cope with the flash flood. Before long, if these issues are not addressed, the road is going to be riddled with potholes again.

I will highlight another issue that has been raised with Najib/Sidek/ Tam since last year -- which has yet to be solved till today! Another sad example of "Rakyat TIDAK diutamakan!" by the Najib administration, which pisses many of us off.

RAKYAT DIUTAMAKAN ATAU DIKETEPIKAN?

PERDANA MENTERI YANG TIDAK PRIHATIN TERHADAP KESENGSARAAN RAKYAT

Bacalah sendiri apa yang diadukan oleh pengadu lain!

Thursday December 23, 2010

Kepong Sentral area in dire need of upkeep

IT is time Kuala Lumpur City Hall (DBKL) show greater attention to the upkeep of the area around Kepong Sentral. As it is, Kepong Sentral is sited at the very congested and narrow Jalan Kepong and DBKL’s apathy and indifference has allowed the situation to worsen.

Poor drainage is a major problem here as water flows onto the road thereby potholing and damaging it.

Drain covers are broken or missing and the drains and sumps are blocked. The flow of the huge run-off water during heavy rains could be sped up if the drains are clear and de-silted regularly.

DBKL should also look into the possibility of allowing taxis to wait under the nearby flyover to reduce congestion and bottlenecks.

KTM could also clear the railway reserve near the reservoir along Taman Bukit Maluri for use as a parking area considering the vast increase in the number of commuters using Kepong Sentral.

DBKL should also ‘kerb off’ the waiting side lane in front of the Desa Shopping Complex as cars waiting or parked here create accident-prone conditions. The shopping complex has ample parking bays at the rear and there is no need for this waiting side lane. Although a tow warning signboard has been erected, no one cares about this warning.

Jalan Kepong near the LRT junction onwards needs to be well maintained. Numerous street lights are faulty, roadside grass is not trimmed regularly, bus stops are dirty and the road is strewn with litter.

DBKL should rectify the situation and address the complaints. It will be better if the Selangor municipal authorities MBPJ and MPS can co-operate with DBKL to make the situation better.

V. THOMAS
Sg Buloh

From: Stephen Ng [mailto:ejng@pc.jaring.my]
Sent: Thursday, December 09, 2010 1:31 PM
To: 'Stephen Ng'; 'Aduan JKR '
Cc: 'callcentre@dbkl.gov.my'; 'dbkl@dbkl.gov.my'; 'zulhadi@dbkl.gov.my'; 'Abdul Hamid Md Daud'; 'Ahmad Azlan Ahmad'; 'Muhd Asyikun Ilahi Ismail'; 'Jurutera Daerah Gombak'; 'Mazlan Mohamad'; 'Judin Abdul Karim, Dato' Sri Prof. Ir. Dr.'; 'Mat Nasir Kari'; 'Samsudin Bakar'; 'Ahmad Zaidi Mat Said'; 'Zulakmal Hj. Sufian, Ir.'; 'tam@pcb.gov.my'; 'Tan Sri Mohd Sidek b. Hassan'; 'aduan@sel.jkr.gov.my'; 'asyikun@yahoo.com'; 'DBKL - Datuk Bandar (datukbandar@dbkl.gov.my)'; 'YB Dr Tan Seng Giaw (senggiaw@gmail.com)'
Subject: RE: 9/1/2010 10:44 PM Permohonan untuk Lampu Jalan Dari simpang Jalan Kepong ke Lebuhraya Selayang-Kepong/ MRR2 dan Jalan dari FRIM ke Selayang

Kenapa DBKL tak bertindak untuk membersihkan serta memperbaiki longkang di sini?

Stephen Ng

012-3347880

From: Stephen Ng [mailto:ejng@pc.jaring.my]
Sent: Wednesday, October 20, 2010 4:56 PM
To: 'Aduan JKR '
Cc: 'callcentre@dbkl.gov.my'; 'dbkl@dbkl.gov.my'; 'zulhadi@dbkl.gov.my'; 'Abdul Hamid Md Daud'; 'Ahmad Azlan Ahmad'; 'Muhd Asyikun Ilahi Ismail'; 'Jurutera Daerah Gombak'; 'Mazlan Mohamad'; 'Judin Abdul Karim, Dato' Sri Prof. Ir. Dr.'; 'Mat Nasir Kari'; 'Samsudin Bakar'; 'Ahmad Zaidi Mat Said'; 'Zulakmal Hj. Sufian, Ir.'; 'tam@pcb.gov.my'; 'Tan Sri Mohd Sidek b. Hassan'; 'aduan@sel.jkr.gov.my'; 'asyikun@yahoo.com'; DBKL - Datuk Bandar (datukbandar@dbkl.gov.my); YB Dr Tan Seng Giaw (senggiaw@gmail.com)
Subject: RE: 9/1/2010 10:44 PM Permohonan untuk Lampu Jalan Dari simpang Jalan Kepong ke Lebuhraya Selayang-Kepong/ MRR2 dan Jalan dari FRIM ke Selayang

Kenapa lampu jalan di persimpangan Jalen Kepong ke Lebuhraya Selayang-Kepong masih belum dipulihkan?

Kenapa DBKL tak bertindak untuk membersihkan serta memperbaiki longkang di sini?

Sudah 52 orang baca blog ini sejak setengah jam ini: http://malaysianwatchdog.blogspot.com/2010/10/menara-warisan-or-tower-of-babel.html

http://malaysianwatchdog.blogspot.com/2010/10/pengguna-mengeluh-infrastruktur-terabai_07.html

http://www.sinarharian.com.my/selangor/content/story8264886.asp

Dato’ Sri Najib/ Tan Sri KSN/Datuk Dr Tam,

Walaupun banyak silap dalam lapuran ini, namum perkara yang sama dilapurkan di sini masih belum dibereskan.

Di mananya Rakyat Diutamakan?

From: Stephen Ng [mailto:ejng@pc.jaring.my]
Sent: Friday, 8 October, 2010 12:23 PM
To: 'Aduan JKR '
Cc: 'callcentre@dbkl.gov.my'; 'dbkl@dbkl.gov.my'; 'zulhadi@dbkl.gov.my'; 'Abdul Hamid Md Daud'; 'Ahmad Azlan Ahmad'; 'Muhd Asyikun Ilahi Ismail'; 'Jurutera Daerah Gombak'; 'Mazlan Mohamad'; 'Judin Abdul Karim, Dato' Sri Prof. Ir. Dr.'; 'Mat Nasir Kari'; 'Samsudin Bakar'; 'Ahmad Zaidi Mat Said'; 'Zulakmal Hj. Sufian, Ir.'; 'tam@pcb.gov.my'; 'Tan Sri Mohd Sidek b. Hassan'; 'aduan@sel.jkr.gov.my'; 'asyikun@yahoo.com'; DBKL - Datuk Bandar (datukbandar@dbkl.gov.my); YB Dr Tan Seng Giaw (senggiaw@gmail.com)
Subject: RE: 9/1/2010 10:44 PM Permohonan untuk Lampu Jalan Dari simpang Jalan Kepong ke Lebuhraya Selayang-Kepong/ MRR2 dan Jalan dari FRIM ke Selayang

DBKL masih tak pulihkan lampu jalan di persimpangan Jalan Kepong ke Lebuhraya Selayang-Kepong

Sudah sebulan lebih ko!

From: Stephen Ng [mailto:ejng@pc.jaring.my]
Sent: Wednesday, 29 September, 2010 4:38 PM
To: 'Aduan JKR '
Cc: 'callcentre@dbkl.gov.my'; 'dbkl@dbkl.gov.my'; 'zulhadi@dbkl.gov.my'; 'Abdul Hamid Md Daud'; 'Ahmad Azlan Ahmad'; 'Muhd Asyikun Ilahi Ismail'; 'Jurutera Daerah Gombak'; 'Mazlan Mohamad'; 'Judin Abdul Karim, Dato' Sri Prof. Ir. Dr.'; 'Mat Nasir Kari'; 'Samsudin Bakar'; 'Ahmad Zaidi Mat Said'; 'Zulakmal Hj. Sufian, Ir.'; 'tam@pcb.gov.my'; 'Tan Sri Mohd Sidek b. Hassan'; 'aduan@sel.jkr.gov.my'; 'asyikun@yahoo.com'; DBKL - Datuk Bandar (datukbandar@dbkl.gov.my); YB Dr Tan Seng Giaw (senggiaw@gmail.com)
Subject: RE: 9/1/2010 10:44 PM Permohonan untuk Lampu Jalan Dari simpang Jalan Kepong ke Lebuhraya Selayang-Kepong/ MRR2 dan Jalan dari FRIM ke Selayang

Siapa tak marah?

http://malaysianwatchdog.blogspot.com/2010/09/siapa-tak-marah.html

From: Aduan JKR [mailto:Aduan@jkr.gov.my]
Sent: Friday, 17 September, 2010 12:32 PM
To: ejng@pc.jaring.my
Cc: callcentre@dbkl.gov.my; dbkl@dbkl.gov.my; zulhadi@dbkl.gov.my; Abdul Hamid Md Daud; Ahmad Azlan Ahmad; Muhd Asyikun Ilahi Ismail; Jurutera Daerah Gombak; Mazlan Mohamad; Judin Abdul Karim, Dato' Sri Prof. Ir. Dr.; Mat Nasir Kari; Samsudin Bakar; Ahmad Zaidi Mat Said; Zulakmal Hj. Sufian, Ir.; tam@pcb.gov.my; Tan Sri Mohd Sidek b. Hassan; aduan@sel.jkr.gov.my; asyikun@yahoo.com
Subject: Fwd: 9/1/2010 10:44 PM Permohonan untuk Lampu Jalan Dari simpang Jalan Kepong ke Lebuhraya Selayang-Kepong/ MRR2 dan Jalan dari FRIM ke Selayang

Salam Sejahtera,

Tuan/Puan,

Tajuk: 9/1/2010 10:44 PM Permohonan untuk Lampu Jalan Dari simpang Jalan Kepong ke Lebuhraya Selayang-Kepong/ MRR2 dan Jalan dari FRIM ke Selayang

Dengan hormatanya adalah saya diarah merujuk kepada perkara di atas,

Adalah dimaklumkan bahawa pihak Bahagian Pengurusan JKR Selangor memaklumkan bahawa pihak Bahagian Elektrik JKR Selangor telah menjalankan siasatan dan maklumkan bahawa

1) Simpang Jalan Kepong ke Lebuhraya Selayang-Kepong/ MRR2 dekat Komplek Desa adalah Jalan dibawah seliaan Dewan Bandaraya Kuala Lumpur.(DBKL).

Pihak kami salinkan maklumblas ini kepada pihak DBKL melalui emel: callcentre@dbkl.gov.my, dbkl@dbkl.gov.my, zulhadi@dbkl.gov.my untuk tindakan selanjutnya.

2) Jalan dari FRIM ke Selayang adalah Jalan Negeri lebih kurang 1 KM.

Oleh kerana, jalan negeri permohonan ini hendaklah dikaji oleh pihak JKR Negeri Selangor dari segi keperluan lampu jalan tersebut dan juga keperluan Peruntukkan untuk pemasangan dan penyenggaraan lampu jalan tersebut.

Pihak kami salinkan maklumbalas ini kepada pihak JKR Daerah Gombak dan Pihak Bahagian Pengurusan Korporat JKR Selangor untuk tindakan selanjutnya.

Sekian, terima kasih.

Saya yang menurut perintah,

Bhogaraaja
Juruteknik Awam Kanan
Urusetia Aduan (Emel) Tel: 03-2696 7664

b/p. Ketua Bahagian Komunikasi Korporat,
Caw. Pengurusan Korporat,
Jabatan Kerja Raya Malaysia,
Tingkat 1, Blok B (Lama),
Kompleks Kerja Raya,
Jln. Sultan Salahuddin,
50582 Kuala Lumpur.
Tel: 03-2696 7651 / 7647 / 8254 / 7609 / 7664 / 8252 / 7656

>>> Aduan JKR 9/15/2010 2:49 PM >>>

To: aduan@sel.jkr.gov.my; asyikun@yahoo.com; Mazlan Mohamad; selayangmesra@mps.gov.my

CC: Abdul Hamid Md Daud ; Ahmad Zaidi Mat Said ; Jurutera Daerah Gombak ; Mat Nasir Kari
Muhd Asyikun Ilahi Ismail ; Samsudin Bakar

BELUM ADA MAKLUMBALAS, MOHON TINDAKAN SEGERA

Salam Sejahtera,

Tuan/Puan,

Tajuk: 9/1/2010 10:44 PM Permohonan untuk Lampu Jalan Dari simpang Jalan Kepong ke Lebuhraya Selayang-Kepong/ MRR2 dan Jalan dari FRIM ke Selayang

Dengan hormatanya adalah saya diarah merujuk kepada perkara di atas

Bersama-sama ini dimajukan emel LANJUTAN daripada En. Stephen Ng, Emel: ejng@pc.jaring.my , No. Tel: 012 334880 untuk siasatan dan tindakan SEGERA daripada pihak tuan/puan selanjutnya.

Untuk makluman tuan emel pelapor juga telah disalinkan kepada pihak atasan kerajaan dan PM, maka diharap dan pohon kerjasama tuan untuk berikan maklumbalas yang sewajarnya.

Dipohon supaya maklumbalas diberikan terus kepada pelapor menerusi emel: ejng@pc.jaring.my dan disalinkan kepada aduan@jkr.gov.my untuk rekod kami atas tajuk yang sama.

Kerjasama dari pihak Tuan/Puan didahului dengan ucapan terima kasih.

Sekian, terima kasih.

Saya yang menurut perintah,

Bhogaraaja
Juruteknik Awam Kanan
Urusetia Aduan (Emel) Tel: 03-2696 7664

To: Abdrahmanjalalonmuhali3@gmail.com ; Abdul Hamid Md Daud ; Aduan JKR
aduan@sel.jkr.gov.my ; Farah Izyan Mohd Saleh ; Nor Asilah Ahmad ; Nurul Hidayah Azahar
selayangmesra@mps.gov.my

CC: 'Tan Sri Mohd Sidek b. Hassan' ; Ahmad Zaidi Mat Said ; Hamizan Mohd Inzan, Dato' Ir. Hj.
Judin Abdul Karim, Dato' Sri Prof. Ir. Dr. ; Samsudin Bakar ; tam@pcb.gov.my
YAB Dato' Sri Najib bin Tun Abdul Razak ; Zulakmal Hj. Sufian, Ir.

Salam sejahtera,

Dua minggu sudah berlalu, bagaimana dengan PENELITIAN yang dibuat di sini?
Adakah ini di bawah Kerajaan Persekutuan atau di bawah Kerajaan Tempatan?
Adakah ini di bawah TNB atau di bawah JKR atau Majlis atau pun pihak pemaju?

Dato Sri, RAKYAT DIDAHULUKAN, PENCAPAIAN DIUTAMAKAN?

Stephen Ng

012-3347880

From: Aduan JKR [mailto:Aduan@jkr.gov.my]
Sent: Thursday, 2 September, 2010 2:33 PM
To: Abdrahmanjalalonmuhali3@gmail.com; Abdul Hamid Md Daud; Farah Izyan Mohd Saleh; Nurul Hidayah Azahar; Nor Asilah Ahmad; selayangmesra@mps.gov.my; aduan@sel.jkr.gov.my
Cc: Hamizan Mohd Inzan, Dato' Ir. Hj.; Judin Abdul Karim, Dato' Sri Prof. Ir. Dr.; Samsudin Bakar; Ahmad Zaidi Mat Said; Zulakmal Hj. Sufian, Ir.; ejng@pc.jaring.my; tam@pcb.gov.my; Tan Sri Mohd Sidek b. Hassan
Subject: Fwd: 9/1/2010 10:44 PM Permohonan untuk Lampu Jalan Dari simpang Jalan Kepong ke Lebuhraya Selayang-Kepong/ MRR2 dan Jalan dari FRIM ke Selayang

Salam Sejahtera,

Tuan/Puan

Tajuk: 9/1/2010 10:44 PM Permohonan untuk Lampu Jalan Dari simpang Jalan Kepong ke Lebuhraya Selayang-Kepong/ MRR2 dan Jalan dari FRIM ke Selayang

Dengan hormatanya adalah saya diarah merujuk kepada perkara di atas.

Bersama-sama ini dimajukan permohonan menerusi emel daripada En. Stephen Ng, Emel: ejng@pc.jaring.my , No. Tel: 012 334880 untuk siasatan dan tindakan sewajarnya pihak tuan/puan.

Dipohon kerjasama pihak tuan/puan supaya maklumbalas diberikan terus kepada pelapor menerusi emel: ejng@pc.jaring.my dan disalinkan kepada pihak kami menerusi emel: aduan@jkr.gov.my untuk rekod kami atas tajuk yang sama.

Jika lokasi bukan dibawah bidangkuasa JKR, di mohon kerjasama pihak tuan untuk emelkan cadangan ini kepada pihak yang bertanggungjawap dan kepada pengadu serta salinkan kepada aduan@jkr.gov.my (bersertakan Nama Agensi, Nama Pegawai, No. Telefon dan alamat emel ) untuk tindakan susulan dan rekod kami atas tajuk yang sama.

Kerjasama dari pihak Tuan/Puan didahului dengan ucapan terima kasih.

Sekian,

Saya yang menurut perintah,

Bhogaraaja
Juruteknik Awam Kanan
Urusetia Aduan (Emel) Tel: 03-2696 7664

To: Aduan JKR ; jenny18lee@gmail.com; selayangmesra@mps.gov.my

CC: 'Tan Sri Mohd Sidek b. Hassan' ; Ahmad Zaidi Mat Said ; Judin Abdul Karim, Dato' Sri Prof. Ir. Dr.
Samsudin Bakar ; tam@pcb.gov.my ; Zulakmal Hj. Sufian, Ir.

Tuan,

Dari simpang Jalan Kepong ke Lebuhraya Selayang-Kepong/ MRR2 dekat Komplek Desa, adakah ini di bawah kuasa JKR? Apa kata sekiranya saya Tanya kenapa lampu jalan di sini tidak lagi kelihatan sejak MRR2 di bina? Adakah ini tanggungjawab MPS juga?

Jalan dari FRIM ke Selayang tiada lampu jalan juga selama sepuluh tahun. Sebelum ini, saya pernah bangkitkan perkara ini kepada DUN Datuk Saidin, dan beliau kata lampu jalan akan dibuat. Di mana lampu jalan yang dibuat? Adakah ini di bawah MPS? Apakah nama jalan ini? Tiada pun papan tanda jalan? Jangan-jangan tersorok pula dalam laci MPS.

Sorry lah, why wouldn't I be frustrated after nearly 15 years of following up on local councils and government agencies. The only ones that I give good ratings are: Hasil, Imigresen, Tourism Malaysia.

Yang lain, tanyalah sendiri. Kita lagi 10 tahun nak jadi negara maju macam Australia, Singapura, Taiwan, ..

Stephen Ng

012-3347880

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Rakyat diutamakan?

Tuesday, January 25, 2011

Four months before action is taken

RAKYAT DIUTAMAKAN ATAU DIKETEPIKAN?

PERDANA MENTERI YANG TIDAK PRIHATIN TERHADAP KESENGSARAAN RAKYAT

Bacalah sendiri apa yang diadukan oleh pengadu lain!

Thursday December 23, 2010

Kepong Sentral area in dire need of upkeep

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